Last Updated: July 2026
At SDDeals, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read this Return & Refund Policy carefully before requesting a return.
Return Eligibility
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be in the same condition as received.
- Include all original accessories, manuals, and parts (where applicable).
- Be returned in its original packaging whenever possible.
- Include proof of purchase or your order number.
Because many of our products are overstock, liquidation, open-box, or customer-return items, the condition of each product is clearly described on the product page before purchase.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Clearance or Final Sale items
- Personalized or custom-made products
- Hygiene or personal care products that have been opened or used
- Items marked as non-returnable
- Products damaged through misuse, abuse, or improper handling
Open-Box & Customer Return Products
Many SDDeals products are sold as Open-Box, Overstock, or Customer Return items.
These products are inspected before sale, and any known cosmetic imperfections or missing packaging are clearly described on the product page.
Returns will not be accepted for cosmetic conditions that were disclosed before purchase.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives:
- Damaged
- Defective
- Missing parts
- Incorrect
Please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We’ll review your claim and work quickly to resolve the issue.
Refund Policy
After we receive and inspect your returned item, we’ll notify you of the status of your refund.
If approved:
- Refunds are processed within 15 business days.
- Refunds are issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Return Shipping Costs
If the return is due to:
- A damaged item
- A defective product
- An incorrect item shipped by SDDeals
We will cover the return shipping costs.
If the return is for:
- Ordering the wrong item
- Changing your mind
- No longer wanting the product
- Incorrect size or color selected by the customer
The customer is responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the eligible product and place a new order through our website.
Order Cancellations
Orders may be cancelled before they have been shipped.
Once an order has been shipped, it cannot be cancelled and must follow this Return & Refund Policy.
Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Wait for return approval and return instructions.
- Carefully package the item.
- Ship the item using the instructions provided.
Please do not send products back without first contacting us, as this may delay or prevent your refund.
Refund Exceptions
Refunds may be reduced or refused if:
- The returned item is not in its original condition.
- Parts, accessories, or manuals are missing.
- The item shows signs of misuse or intentional damage.
- The return request falls outside the 30-day return period.
Contact Us
If you have any questions about returns or refunds, please contact us.
SDDeals
📍 7101 Sheridan Rd
White Hall, AR 71602
United States
📧 Email: Support@sddealz.com
📞 Phone: +1 870-224-9676
Business Hours (Central Time – CT)
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday: Closed