Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Return & Refund Policy
Last Updated: July 2026
At SDDeals, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.
Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be in the same condition you received it.
- Include all original accessories, manuals, and parts (if applicable).
- Be returned in its original packaging whenever possible.
- Include proof of purchase or your order number.
Please note that some products sold by SDDeals may be overstock, open-box, liquidation, or customer-return items. Product conditions are clearly stated on each product page.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Items marked as non-returnable
- Products damaged due to misuse or improper handling
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
We’ll review your request and work to resolve it as quickly as possible.
Refund Policy
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
If your return is approved, your refund will be processed within 15 business days.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Return Shipping
If the return is due to:
- A damaged item
- A defective product
- An incorrect item shipped by SDDeals
We will cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the original product (if eligible) and place a new order.
Cancellations
Orders may be canceled before they have been shipped.
Once an order has been shipped, it cannot be canceled and must follow our standard return process.
How to Start a Return
To request a return, please contact our customer support team with your order information.
Email: Support@sddealz.com
Phone: (870) 354-9414
Please do not send items back without contacting us first, as this may delay the processing of your return.
Contact Information
SDDeals
7101 Sheridan Rd
White Hall, AR 71602
United States
📞 (870) 354-94